Returns

Is the article not what you were looking for? What a pity! If the item is in its original condition and it meets the return conditions, you can register the item for return within 14 days via info@petspride.nl with the return form . Is your product not working properly? Then go down to 'repair conditions'.

After registering, you have 14 days to return the item.

We will refund the purchase price (including any shipping costs) 14 days after registering your return, provided that the product has already been returned in good order.

As a sender, you are responsible for sending your package. The costs of the shipping label are at your own expense ( consult your carrier's website for the exact rates ). Following the return instructions significantly reduces the risk of errors. For smooth processing, it is important that the return form is completed in full.

Download the return form here.

Return conditions:

– You may touch and view an item as you would in a store. Do not use the item more than necessary if you are not yet sure whether you want to keep it.

– If you exercise your right of withdrawal, the product must be returned with all accessories supplied and – if reasonably possible – in the packaging.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

Repair conditions:

Our product is worked on very carefully, but unfortunately in exceptional cases it happens that an item does not work properly. Do you have a non-working product? Contact us quickly! Then we will be happy to solve it for you.

Prepare your service request.

The following things are necessary to process the request;
– clear description of the problem;
– a photo or video of the problem;
– an invoice or order overview with purchase date visible.
Please contact us.
This can be done via Pets Pride WhatsApp customer service via +31 85 060 7363.
Unfortunately, calling is not possible because the problem is assessed through text and photo/video material.
Would you rather call? Then you can app or email for a call appointment.
Determine problem.
Once all information has been received, we will diagnose the problem for you. After this the next decision will be made.
– The item can be reset/created remotely and does not need to be sent. Or;
– The item cannot be reset/created remotely. We will send you a new item/part.
Solution.
If the item cannot be made remotely, we will send you a new one. If necessary, in this shipment you will find a manual on how to replace the part or device and you will receive a return label to return the old item. This can easily be done by reusing the old box.