Returns

Is the article not what you were looking for? What a shame! If the article is in its original condition and meets the return conditions, you can register the article as a return within 14 days via info@petspride.nl with the return form . Is your product not working properly? Then go down to 'repair conditions'.

After registering, you have 14 days to return the item.

Within 14 days of receiving your return, we will refund the purchase amount (including any shipping costs of the purchase), provided that the product has already been returned in good order.

As the sender, you are responsible for sending your package. The costs of the shipping label are at your own expense ( for the exact rates, consult the website of your carrier ). Following the return instructions significantly reduces the risk of errors. For a smooth handling, it is important that the return form is completed in full.

Download the return form here.

Return conditions:

– You may touch and look at an item as you would in a store. Do not use the item more than necessary if you are not sure whether you want to keep it.

– If you exercise your right of withdrawal, the product must be returned with all accessories supplied and – if reasonably possible – in packaging.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.

Repair conditions:

We work very carefully on our product, but unfortunately it happens in exceptional cases that an article does not work properly. Do you have a non-working product? Contact us quickly! Then we will gladly solve it for you.

Prepare your service request.

The following things are required to process the request;
– clear description of the problem;
– a photo or video of the problem;
– an invoice or order summary with purchase date visible.
Get in touch.
This can be done via Pets Pride's WhatsApp customer service via +31 85 060 7363.
Unfortunately, calling is not possible, because the problem is assessed by means of text and photo/video material.
Would you rather call? Then you can app or email for a phone appointment.
Identify problem.
Once all the information is received we will diagnose the problem for you. After that the next decision will be made.
– The article can be reset/created remotely and does not need to be sent. Or;
– The item cannot be reset/created remotely. We will send you a new item/part.
Solution.
If the item cannot be repaired remotely, we will send you a new one. In this shipment you will find a manual on how to replace the part or device if necessary and you will receive a return label to return the old item. This can easily be done by reusing the old box.