This is the privacy statement for Pets Pride. Pets Pride is registered with the Chamber of Commerce under number 87794438 and is based in Voorschoten. On this page, we explain how Pets Pride handles your personal data.
We process your personal data in the following situations:
When you visit our website, we use cookies. Read more about this in our cookie statement at Cookie Statement . We also remember information about the device you use to view the website. This helps us to show you the website. We do not store this data for longer than 12 months. Our website is managed by Swooth, they have access to personal data. We have made agreements with them about how they handle and protect your personal data.
To process your orders correctly, we need your personal data. We request this information when you place an order, and we do so because we are fulfilling an agreement with you.
This webshop has been developed in cooperation with Shopify, an external party. To help us with technical issues, Shopify has access to your personal data. Shopify processes your personal data outside the European Economic Area in Australia, Canada, India, Japan, New Zealand, Singapore, the United Kingdom, and the United States. We have made additional agreements to ensure that your data is well-protected in these countries as well.
To inform you about your order, we ask for your name, email address, and phone number.
To contact you about the order, we need your name, email address, and phone number.
To create an invoice, we need your name, email address, and address. If you order as a business, we also need a VAT number and a Chamber of Commerce (KVK) number.
To receive payment, we use Shopify Payments, Mollie, and Klarna. Mollie is responsible for processing our iDeal payments, and Klarna handles post-payment. For these payments, they need your name and bank account number.
We have made specific agreements with Shopify Payments, Mollie, and Klarna about how they access and protect your personal data. Mollie and Klarna also have their own privacy statements. You can find these at https://www.klarna.com/nl/privacy/ and https://www.mollie.com/nl/privacy.
To deliver the order to your desired location, we need your name, email address, and delivery address. We share this information with our delivery service (such as DPD, DHL, GLS, or PostNL) so they can deliver the order to the correct location. We have made specific agreements with the parcel delivery services about how they access and protect your personal data.
If you have received an order from us, we would like to know what you think of the product and of us. That is why we ask you to write a review about us and the product. For this purpose, we share your name and email address with judge.me and webwinkelkeur. We do this because we have a 'legitimate interest' in it. We have made agreements with judge.me and webwinkelkeur about how they handle your personal data. Judge.me processes the data in the United Kingdom.
To properly handle your inquiries, we need personal data. We do this based on our 'legitimate interest'. We use Gorgias' services for our customer support. Gorgias processes your data in Australia, Canada, Serbia, and the United States and uses AI in doing so. Gorgias uses your data to improve their own services. We have made agreements with Gorgias on how they handle and protect your data.
If you contact us with questions, we need your email address, phone number, or address to be able to respond to you.
If you contact us to return a product, we need your name and email address to send you a shipping label. If we send a replacement product, we need your name, email address, and delivery address to ensure the replacement product arrives at the correct location. We share this personal data with our delivery service (such as DPD, DHL, GLS, and PostNL) so they can actually deliver the product.
If you choose to receive a refund, we need your name and bank account number to process the refund.
If you choose to receive offers from us, we need personal data. We process this data with your consent. You can withdraw this consent at any time. To send the newsletters, we share your personal data with Klaviyo. Klaviyo processes your data in the United States. We have made agreements with Klaviyo about how they handle and protect your data.
If you have subscribed to our newsletters, we will use your name and email address to send you the newsletters. Each newsletter contains a link that allows you to unsubscribe and withdraw your consent.
We use your email address, address and phone number to send you offers for our products. We create a profile of you based on your previous purchases, your internet history and preferences. We use this data to personalize the offers. In every message you receive from us, you can unsubscribe from these messages and withdraw your consent. For these offers, we share your data with Klaviyo. Klaviyo processes your data in the United States. We have made agreements with Klaviyo about how they handle and protect your data.
We use Meta (formerly Facebook) advertisements to promote our products and services. This means that we can collect and use your personal data to show targeted advertisements. The data we collect includes:
This data helps us to better match advertisements to you. Meta processes your data worldwide and outside the European Economic Area. We have made agreements with Meta about how they handle your personal data and how they protect your personal data appropriately outside the European Economic Area.
In order to comply with our legal obligations and to maintain proper administration, we need your personal data. We base this on 'legal obligation' and 'legitimate interest'. We need all information regarding orders and returns, such as your name, email address, address and delivery address. We also receive your bank account number from Shopify, Klarna and Mollie to complete our administration. We store this data for a maximum of 7 years.
For our administration we use an external accountant. We have made agreements with the accountant about access to and protection of your personal data.
We will protect all personal data we have from you. We use encryption on the website and in our systems. Only authorized persons have access to your personal data. We have made agreements with third parties about access and protection of your personal data.
You have rights regarding how your personal data is handled. In this section we explain what these rights are and how you can use them.
Right of access
You have the right to know and view what personal data we have about you.
Right to rectification
If there is something wrong with the personal data we have about you, you have the right to ask us to correct it.
Right to erasure
You have the right to ask us to delete your personal data. Please note that we cannot always delete all data, for example when it concerns data that we need to comply with legal obligations. If that is the case, we will explain this to you.
Right to restriction of processing
You have the right to ask us to temporarily stop using your personal data. This may apply, for example, if you have asked us to change your data, but we still need to assess that request.
Right to data portability
You have the right to receive the personal data that we have from you. This allows you to easily pass on this data to another webshop, for example. You can also ask us to provide the data directly to another webshop.
Right to object
You have the right to ask us to stop using your personal data in two situations. This is called the right to object. You can object to the use of your personal data due to a specific situation. You can also object if you no longer wish to receive offers, newsletters and the like.
If you have any questions or a complaint about how we handle your personal data, or if you wish to exercise your rights, please contact info@petspride.nl. We may ask for additional information to verify your identity. You also always have the option to file a complaint with the Dutch Data Protection Authority, the supervisory authority in this field. You can contact them via https://klachten.autoriteitpersoonsgegevens.nl.
We sometimes change our privacy statement. The most recent version is always on the website. It is wise to regularly view this page. If a change has direct consequences for the personal data that we already have about you, we will let you know by e-mail.
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